Shipping & Returns
Order Online
We think you’ll find our website easy to order from. Simply click the “Add To Cart” button on the item page, and follow the directions to check out through our secure online ordering system.
Shipping Policy
Turnaround
All Express orders are shipped within 2-3 work days.
All Free orders are shipped within 15-20 work days.
Carriers
We use the following carriers to deliver our orders:
- FedEx
- Hungarian Post Office
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
- Express shipping with tracking number info
- Free shipping without tracking number info
Shipping Rates
All Express orders are 9 USD.
All Free orders are free of charge.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges
Everyone at Aimslab shares a philosophy of wanting to help you find just the right products to fit your needs. Keep in mind that many products have a cumulative effect and it is unrealistic to expect immediate results. Allow sufficient time for the product to achieve the desired effect.
If you want to return a product please Contact us with your name, address, and order number. We will then email you a Return Authorization Number and instructions on how and where to send your return. We ship orders from multiple locations, and returns are not always sent to the location from where your order was shipped. Sending your return to an address other than the one we instruct you, or refusing delivery of a shipment may result in a reduced or no credit. To prevent this, we ask that you contact us before sending any item back to us. We do not accept returns without an R.A.# on the outside of the carton. Please be sure your item is in new and unused condition, and to pack it in its original box.
You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your Package. This is sometimes referred to as a ‘cooling-off period’. You need to notify us of your wish to cancel your order within this time period by email ([email protected]). You then have a further 14 days from the date you notify us of your cancellation to return the Package. Once we receive the PAckage, we will initiate the refund within 14 days.
Upon receipt of your return, we can issue an exchange, replacement, store credit (which automatically gets applied to your next order) or send you a refund.
Returns are usually processed within 4-5 days of receipt, and refunds to your credit card / Paypal take 10-14 days after your return is processed. Refunds are issued in the same manner as original payment. Credit card companies vary in their processes of posting refunds back to your account. If merchandise or gift certificates were used as a form of payment, we’ll reissue those to you upon resolving your return. Shipping charges are not refundable.
Warranty
All our products come with a one-year warranty from the date of purchase. This warranty covers any manufacturing defects or malfunctions under normal usage conditions. Please note that this warranty does not cover damage or malfunction caused by misuse, alterations, accidents, or any form of external destruction. The warranty also does not cover any damage that may result from improper installation or usage outside of our provided guidelines. In case of any defect or malfunction covered under warranty, the product will be repaired or replaced at our discretion, free of charge. However, this warranty does not cover any postage, freight, handling, insurance, or delivery fees associated with the return of the product.
Item-specific return and restocking information
Returns may be subject to a 15% restocking charge.If you have a question about whether an item is returnable or not or what the restocking charge may be, please contact us before you order. Order placement constitutes acceptance of our policies. Please contact us immediately upon receipt if your product is damaged or defective, and we’ll replace it promptly. Order placement constitutes acceptance of our policies. Please contact us immediately upon receipt if your product is damaged or defective, and we’ll replace it promptly.
All returns must be in like new condition, in original packaging, with instructions and accessories. Items returned in less than new condition, incomplete, taken out of it’s plastic wrap or packaging may be subject to additional restocking charges up to 50% of the item’s price, or may not be accepted. We reserve the right to refuse to issue credit for any item that has been used, misused or damaged. You may send your return to us via any shipping carrier you’d like, but we cannot be responsible for non-receipt of returns that cannot be tracked by delivery address and signature, nor can we confirm receipt of a return/exchange until it has been processed. Shipping charges (for exchanges) will be charged to the payment method on file from the original order. If you return any items from an order that received Free Shipping or discount, the original shipping amount associated with the returned item(s) may be deducted from the refund amount (the amount that would have been charged if you were billed for shipping).
Product warranties and return policies do not include any postage, freight, handling, insurance, or delivery fees. It does not cover damage, defect or failure caused by or resulting from accident, external destruction, alteration, modification, improper installation, abuse, misuse (such as excessive water pressure on applicable items, etc) or misapplication of our products. Additionally, our warranty and return policies do not cover damage to the product resulting from return shipping or handling.
Our liability is limited to the replacement cost of the product you purchased from us and the ultimate decision regarding accepting returns is based on our sole discretion.
