We think you’ll find our website easy to order from. Simply click the “Add To Cart” button on the item page, and follow the directions to check out through our secure online ordering system.
All Express orders are shipped within 2-3 working days.
All Free orders are shippend within 10-14 working days.
We use the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information
All Express orders are 19 USD.
All Free orders are free of charge.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges
Everyone at Aimslab shares a philosophy of wanting to help you find just the right products to fit your needs. Keep in mind that many products have a cumulative effect and it is unrealistic to expect immediate results. Allow sufficient time for the product to achieve the desired effect.
If you want to return a product please Contact us with your name, address, and order number. We will then email you a Return Authorization Number and instructions on how and where to send your return. We ship orders from multiple locations, and returns are not always sent to the location from where your order was shipped. Sending your return to an address other than the one we instruct you, or refusing delivery of a shipment may result in a reduced or no credit. To prevent this, we ask that you contact us before sending any item back to us. We do not accept returns without an R.A.# on the outside of the carton. Please be sure your item is in new and unused condition, and to pack it in its original box. Returns must be received within 30 days of delivery of your order.
Upon receipt of your return, we can issue an exchange, replacement, store credit (which automatically gets applied to your next order) or send you a refund.
Returns are usually processed within 4-5 days of receipt, and refunds to your credit card take 10-14 business days after your return is processed. Refunds are issued in the same manner as original payment. Credit card companies vary in their processes of posting refunds back to your account. If merchandise or gift certificates were used as a form of payment, we’ll reissue those to you upon resolving your return. Shipping charges are not refundable.
Item-specific return and restocking information
Returns may be subject to a 15% restocking charge.If you have a question about whether an item is returnable or not or what the restocking charge may be, please contact us before you order. Order placement constitutes acceptance of our policies. Please contact us immediately upon receipt if your product is damaged or defective, and we’ll replace it promptly. Order placement constitutes acceptance of our policies. Please contact us immediately upon receipt if your product is damaged or defective, and we’ll replace it promptly.
All returns must be in like new condition, in original packaging, with instructions and accessories. Items returned in less than new condition, incomplete, taken out of it’s plastic wrap or packaging or received by us after 30 days of receipt may be subject to additional restocking charges up to 50% of the item’s price, or may not be accepted. We reserve the right to refuse to issue credit for any item that has been used, misused or damaged. You may send your return to us via any shipping carrier you’d like, but we cannot be responsible for non-receipt of returns that cannot be tracked by delivery address and signature, nor can we confirm receipt of a return/exchange until it has been processed. Shipping charges (for exchanges) will be charged to the payment method on file from the original order. If you return any items from an order that received Free Shipping or discount, the original shipping amount associated with the returned item(s) may be deducted from the refund amount (the amount that would have been charged if you were billed for shipping).
Product warranties and return policies do not include any postage, freight, handling, insurance, or delivery fees. It does not cover damage, defect or failure caused by or resulting from accident, external destruction, alteration, modification, improper installation, abuse, misuse (such as excessive water pressure on applicable items, etc) or misapplication of our products. Additionally, our warranty and return policies do not cover damage to the product resulting from return shipping or handling.
Our liability is limited to the replacement cost of the product you purchased from us and the ultimate decision regarding accepting returns is based on our sole discretion.